Business Technical Analyst

Location: St. Louis, MO
Date Posted: 27-09-2017
POSITION OVERVIEW 
The Business Technical Analyst assists the organization in delivering tangible business results that are focused, time bound and goal oriented.  The position implements organizational change initiatives under the direction of the Director of Organizational Development which ensure user adoption of technology and process. 
Implementation strategies may consist of help desk support, training, systems testing, business analysis, system design, project management, evaluation, reporting, and other system improvement methods.
 
FUNCTIONS OF THE JOB
 
Essential Functions
  • Conducts end user and system administrative training as required to ensure proper system performance, operation, and system results.
  • Acts as a change agent to ensure proper system operation using a variety of interventions and methods.
  • Conducts end user help desk support.  Trouble shoots, documents, resolves and/or escalates issues.
  • Designs system enhancements by collecting, documenting, and analyzing business requirements; constructs charts and diagrams to document system design; studies system capabilities; writes specifications.
  • Facilitates, documents, and responds to continual improvement sessions with users to gather recommendations on continual improvement initiatives.
  • Improves systems by studying current practices and designing modifications.
  • Maintains a library of design documentation, user manuals, and technical reference guides in order to facilitate training, document design and assist in trouble shooting system operation.
  • Implements projects using established project management methodologies and systems.
  • Maintains system protocols by writing and updating procedures, training guides, and system manuals.
  • Conducts end to end system testing on new technologies to ensure performance standards are met.
  • Plans and coordinates activities to ensure the project scope and objectives are accomplished within prescribed time frame and funding parameters.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and attending to employee development plans.
  • Maintains a favorable working relationship with all employees and managers to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity and continued improvement.
 
SUPERVISORY DUTIES 
  •  This position has no supervisory responsibilities
 
POSITION QUALIFICATION REQUIREMENTS 
The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 
 
  • Education:
  • Bachelor’s Degree (BA) preferably in Business, Technical or related discipline or equivalent work experience.

     
  • Experience:
  • Two (2) years’ experience in a technical training, analyst, project management, change management, or performance management role.
  • Preferred but not required:  Two (2) years’ experience working in the Systems Development Life Cycle (SDLC)
 
  • Skills/Abilities:
Applied Skills
  • Systems and process thinking.
  • Ability to understand programming logic and design.
  • Ability to absorb a large amount of new information quickly and constantly.
  • Ability to solve practical problems (related both to people and data) and carry out responsibilities with minimal supervision.
  • Ability to develop project plans and supervise results.
  • Strong detail orientation.
  • Excellent organizational and time management skills with the ability to manage multiple priorities.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Excellent problem-solving abilities.
  • Ability to understand complex business functions.
  • Ability to comprehend complex and multi-dimensional workflow.
  • Ability to assess the success and modify future efforts based on results.
 
Communication
  • Ability to clearly and concisely present information in one-on-one, small, and large group settings.
  • Ability to communicate complex business concepts and technical information in a simple, non-technical manner.
  • Excellent verbal and written communication skills.
  • Ability to sell others on change both verbally and in writing.
  • Ability to understand and express the purpose, benefit, and the objective of the change initiative.
  • Creativity in developing presentation & training aids.
  • Engaging or dynamic presentation style with the ability to command the room.
 
Attitude
  • Commitment and conviction to high level company goals.
  • Strong customer and results orientation.
  • Derives motivation and energy from the opportunity to work on projects that move the organization forward.
  • Ability to remain positive in the midst of great change, regardless of external influences.
  • Takes satisfaction from the balance of working with people and working in isolation.
  • Committed to continual improvement, including self-improvement.
  • Risk Taking – Not afraid of experimenting while also identifying what works and sticking with it.
 
People Skills
  • Conveys professionalism and maturity in dealing with people.
  • Ability to successfully delegate and monitor the activities of others to achieve tangible results.
  • Self-control – job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior in difficult situations.
  • Stress Tolerance – job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Concern for others – job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
 
  • Travel Required:
  • 10%
The Timberline Group
Phone: 636-209-5537
PO Box 565, Sullivan, Mo 63080
"Delivering quality solutions through quality people"
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