VOICE ANALYST/AVAYA TELECOMMUNICATIONS/NETWORK

Location: St. Louis, Missouri, United States Minor Outlying I
Date Posted: 28-06-2016
The voice services department manages over 14,000 IP extensions on a global enterprise voice network to support the firm's business processes, providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, contact center applications including work force management tools and installation, maintenance and troubleshooting of carrier-provided data and voice communication circuits.
  • Undergraduate degree in related field preferred
  • A minimum of 5 years of telecommunications experience
  • Windows and Linux operating system experience
  • Foundational understanding of:
    • Systems management:  Linux and Windows servers, scripting, log management, software distribution and patch management
    • Alert handling: SNMP, SYSLOG
    • Configuration of voicemail, IVR systems, and call recording solutions
    • Contact centers including design, reporting, and call flows
    • Documentation standards, network and call flow diagramming
    • Strong interpersonal and leadership skills
    • Strong Oral and written communication skills
Self-motivated while Working in a team or as an individual contributor
  • Highly qualified candidates will have demonstrated experience in the following:
    • Avaya solutions (Communications Manager, System/Session Manager, AEP, AES, etc.)
    • SIP
    • Verint Call Recording
    • Verint Quality Monitoring and Workforce Management
    • Large scale IP voice networks
The Timberline Group
Phone: 636-209-5537
PO Box 565, Sullivan, Mo 63080
"Delivering quality solutions through quality people"
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