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Position Summary: The IT Applications Manager (SAP) is responsible for the strategic oversight, implementation, management, and optimization of SAP applications within the organization. This role involves leading a team of professionals to ensure SAP systems are efficiently supporting business processes, improving operational efficiency, and ensuring system integrity and security. The IT Applications Manager (SAP) will work closely with other IT and business teams to align SAP capabilities with business objectives, provide support, and ensure continuous improvement.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SAP Application Management:
Team Leadership and Development:
Process Optimization and Continuous Improvement:
Project Management:
Security and Compliance:
Support and Troubleshooting:
Reporting and Documentation:
Competencies: To perform the job successfully, an individual should demonstrate the following.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Utilizes internal ticketing and project management tools to organize and prioritize tasks.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Mathematical Ability:
Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory. Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.
Reasoning Ability:
Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Products word processing software, SAP, SAP ABAP and SAP ERP.
Certificates and Licenses:
No certifications required
Supervisory Responsibilities:
Directly supervises 2-4 non-supervisory employees in the IT Applications Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position generally works in an office environment but may occasionally be required to perform duties outside of the typical office setting. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SAP Application Management:
- Oversee the implementation, configuration, and management of SAP systems (e.g., SAP S/4HANA, SAP ECC, SAP FICO, SAP MM, SAP SD, SAP HR, etc.).
- Ensure the SAP environment runs optimally, providing support for day-to-day operational issues and troubleshooting.
- Collaborate with business units to align SAP solutions with organizational goals.
- Manage SAP upgrades, patches, and system enhancements.
Team Leadership and Development:
- Lead, mentor, and develop a team of SAP specialists, providing guidance on best practices, troubleshooting, and continuous improvement.
- Foster collaboration across cross-functional teams to address business needs and optimize SAP functionality.
Process Optimization and Continuous Improvement:
- Identify opportunities to streamline business processes and improve system functionality.
- Drive process improvements through the integration of SAP solutions.
- Analyze performance and suggest enhancements to improve the efficiency and scalability of the SAP environment.
Project Management:
- Lead and manage SAP-related projects, ensuring timely and successful implementation of new modules, functionalities, and updates.
- Prepare and maintain project plans, budgets, and resource allocations.
- Coordinate with vendors, third-party consultants, and internal stakeholders for project delivery.
Security and Compliance:
- Ensure the security and integrity of the SAP environment, including user access, data privacy, and compliance with industry regulations.
- Implement best practices for SAP security and ensure all systems are compliant with company policies and standards.
Support and Troubleshooting:
- Provide second-line support for SAP-related issues, coordinating with other IT departments and external vendors as necessary.
- Resolve complex technical issues related to SAP functionality, performance, and integration.
Reporting and Documentation:
- Develop and maintain documentation on SAP configurations, processes, and troubleshooting guides.
- Prepare regular reports on system performance, project status, and other key metrics for senior management.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Utilizes internal ticketing and project management tools to organize and prioritize tasks.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree in Information Technology, Computer Science, or a related field. Master’s degree or relevant certifications (e.g., SAP certifications) is a plus.
- Minimum of 5-7 years of experience in managing SAP systems, with at least 3 years in a leadership or managerial role.
- Hands-on experience with various SAP modules (e.g., SAP FICO, SAP MM, SAP SD, SAP HR, etc.).
- Strong experience with SAP system upgrades, enhancements, and support.
- SAP certifications (e.g., SAP Certified Application Associate) preferred
Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Mathematical Ability:
Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory. Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.
Reasoning Ability:
Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Products word processing software, SAP, SAP ABAP and SAP ERP.
Certificates and Licenses:
No certifications required
Supervisory Responsibilities:
Directly supervises 2-4 non-supervisory employees in the IT Applications Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position generally works in an office environment but may occasionally be required to perform duties outside of the typical office setting. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.