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Description:
The IT Delivery Services team is responsible for deploying technology and solutions globally. This includes installation and configuration of wired and wireless LAN-connected devices, network communications equipment, and software and peripherals for all brands and all locations. We interface with the business, IT, and external service providers to ensure we deliver seamless technology deployment services.
As a Senior IT Deployment Specialist, you will be responsible for planning, coordinating, deploying, and monitoring the progress of initiatives related to a rental branch, administrative, and corporate locations. In this position, you will participate in gathering and/or defining business technical requirements. You will serve as the point of contact for end-users for procedural and technical escalations. Basic to intermediate knowledge of Cisco network equipment is necessary for this role, and it is imperative for this candidate to be self-motivated, proactive, and possess excellent written and oral communication skills.
Required:
Preferred:
The IT Delivery Services team is responsible for deploying technology and solutions globally. This includes installation and configuration of wired and wireless LAN-connected devices, network communications equipment, and software and peripherals for all brands and all locations. We interface with the business, IT, and external service providers to ensure we deliver seamless technology deployment services.
As a Senior IT Deployment Specialist, you will be responsible for planning, coordinating, deploying, and monitoring the progress of initiatives related to a rental branch, administrative, and corporate locations. In this position, you will participate in gathering and/or defining business technical requirements. You will serve as the point of contact for end-users for procedural and technical escalations. Basic to intermediate knowledge of Cisco network equipment is necessary for this role, and it is imperative for this candidate to be self-motivated, proactive, and possess excellent written and oral communication skills.
Required:
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- Must be committed to incorporating security into all decisions and daily job responsibilities
- 3+ years of related experience
- 2+ years’ successful experience managing networks and network connectivity, including broad knowledge of TCP/IP, as well as knowledge of administering Cisco routers and switches
- 2+ years experience installing and configuring wired and wireless LAN-connected hardware, network communications equipment, software, and peripherals at remote and corporate campus facilities
- Provides installation assistance remotely via the telephone as well as on-site customer contact
- Broad technical knowledge of client/server computing including DNS, DHCP, Active Directory, SCCM, file and print servers
- Experience in project management functions: defining and executing project plans, identifying resources required, establishing timelines, and monitoring assigned tasks
- Knowledge of Microsoft Office products including Microsoft Outlook, e-mail accounts, and their relationship to Exchange Services
- Excellent communication skills, both verbal and written; experience interfacing with all levels within an organization
- Experience with creating and updating technical documentation
- A flexible and adaptable orientation is required within our dynamic work environment
- Ability to manage multiple high-priority projects at once, while meeting deadlines and remaining calm and cool under pressure
- Must be committed to incorporating security into all decisions and daily job responsibilities
- Documents tickets according to departmental standards with an appropriate level of detail
Preferred:
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
- Experience leading a team preferred
- Experience leading large projects preferred
- Experience with Windows 7, Windows 10; Windows Server 2003/2008 Operating Systems a plus