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Application Support Analyst - Viewpoint Construction Software

St. Louis, Missouri
We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of out Clients  Viewpoint Construction Software. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.


We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world. 
  • Industry-leading performance-based bonus program
  • Employee Stock Ownership Plan (ESOP)
  • Traditional and Roth 401K
  • Tuition reimbursement for associates
  • Scholarship for associates’ children up to $28,000 per child
  • 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
  • 1-week paid volunteer leave each year
  • 100% charitable match
  • Medical, dental, and vision insurance coverage
  • 100% paid 10-week maternity leave

  • Perform troubleshooting of user issues for our application involving external resources
  • Lead enhancements on our applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
  • Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
  • Analyze, extract and translate business requirements into technical requirements
  • Effectively test changes and enhancements to deliver the best possible solution
  • Accurately document requirements and solutions so that it can be communicated to development resources
  • Identify root cause for commonly occurring issues and recommend permanent solutions
  • Create training guides and documentation for a wide range of audiences
  • Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
  • Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
  • Be able to communicate effectively with a wide range of end users/business users
  • Bachelor’s Degree in a technology related field.
  • 5-7 years of experience in an application support role.
  • Ability to quickly grasp applications purpose and understanding of its process. 
  • Some combination of experience with Software applications/processes (Viewpoint preferably) and/or Construction industry knowledge,
  • Knowledge of business operations; construction industry experience considered a plus.
  • Self-motivated individual who can find innovative ways to solve recurring problems.
  • Strong troubleshooting, analytical, reasoning and research abilities.
  • Exceptional communication skills both written and verbal.
  • Ability to decipher, and present technical information to a non-technical audience and its impact
  • Strong interpersonal skills and perform high level customer service.
  • Thrive in a fast-paced and agile work environment.
  • Some travel required.
The Timberline Group
Phone: 636-209-5537
PO Box 565, Sullivan, Mo 63080
"Delivering quality solutions through quality people"

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