We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.
WHAT WE CAN OFFER YOU
We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.
Industry-leading performance-based bonus program
Employee Stock Ownership Plan (ESOP)
Traditional and Roth 401K
Tuition reimbursement for associates
Scholarship for associates’ children up to $28,000 per child
1-month paid sabbatical after every five years of employment, plus $5,000 for travel
1-week paid volunteer leave each year
100% charitable match
Medical, dental, and vision insurance coverage
100% paid 10-week maternity leave
A DAY IN THE LIFE
Perform troubleshooting of user issues for Legal application involving external resources
Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
Analyze, extract and translate business requirements into technical requirements
Effectively test changes and enhancements to deliver the best possible solution
Accurately document requirements and solutions so that it can be communicated to development resources
Identify root cause for commonly occurring issues and recommend permanent solutions
Create training guides and documentation for a wide range of audiences
Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
Legal systems data familiarity to support AdHoc data requests and BI reporting
Be able to communicate effectively with a wide range of end users/business users
Bachelor’s Degree in a technology related field.
5-7 years of experience in an application support role.
Ability to quickly grasp applications purpose and understanding of its process.
Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge,
General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests
Knowledge of business operations; construction industry experience considered a plus.
Self-motivated individual who can find innovative ways to solve recurring problems.
Strong troubleshooting, analytical, reasoning and research abilities.
Exceptional communication skills both written and verbal.
Ability to decipher, and present technical information to a non-technical audience and its impact
Strong interpersonal skills and perform high level customer service.
Thrive in a fast-paced and agile work environment.