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Level I Help Desk Manager

St. Louis, MO
The Help Desk Manager will provide daily supervision and direction to staff who serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Responsibilities

  • Oversee support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed or deployed.
  • Ensure high quality technical support and increase client satisfaction.
  • Install, configure, test, and maintain hardware and software.
  • Monitor help desk ticketing system and ensure timely resolution.
  • Establish customer service standards and best practices.
  • Provide timely and accurate service consistently.

Qualifications

  • U.S. Citizen 
  • BA/BS in a technical discipline.
  • 3+ years of relevant technical experience.
  • Experience providing Tier I-III support with Agile techniques applied in a customer service environment.
  • Experience with Windows operating systems.
  • Strong organization, problem-solving, and analytical skills.
  • Excellent customer service orientation.
The Timberline Group
Phone: 636-209-5537
PO Box 565, Sullivan, Mo 63080
"Delivering quality solutions through quality people"
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